FAQ

Our own secret high-performance concrete mix, fiber, colourful mineral pigments, and all of our love.

We cast and mold high-performing concrete with vibrant mineral pigments. Colour is added in the casting process and is integral to each piece. This means if you cut one of our objects in half, you would see the backing colour the whole way through.

Matt and Shawna Heide founded design studio Concrete Cat in 2007 in Edmonton, Alberta. Over the years the workshop has grown to be a small team of interdisciplinary artisans and designers based in Montréal, Quebec Canada. If you want to get to know us, visit our personal profiles here>

All pieces are patterned and poured by hand in our studio in Montréal, Quebec Canada with no outsourcing. We’re pretty proud about it.

Apply for our Trade Program here

If you want something specific, contact us here > and we’ll make it.

If it’s just out of stock, sign up for stock notifications on the product listing.  

Yep! Send us your project details, timeline, and budget and we’ll get back to you ASAP. Get in touch >

We make every effort to display colours and textures as accurately as possible. Sometimes differences in your monitor settings or your colour display mean that what you see on your screen is representative only. Variation is the result of our unique patterning process. All our pieces are made by hand by our artisans, meaning that each piece is unique and one of a kind. This is how we like it and we hope that you do too. 

We value and celebrate our relationships with our stockists. Email us about retail partnership opportunities

Sign up for in-stock notifications on the product listing and you'll be the first to know when a new batch is released. Or send us a message here >

SHIPPING FAQs

See our shipping chart for rates >

You will receive a confirmation email when your order is received and a shipment confirmation with tracking once your order has been processed.

If your order is made it will dispatch in 1-3 business days. If your order will be made special for you, production is typically 12 business days. If we receive your order on a weekend or holiday, it will be processed the next business day.

Orders ($150 and over in value) should arrive within 3-6 business days.

Orders (under $150 in value) should arrive within 5-10 business days. **If you require express shipping, please note with your order as additional charges may apply.**


TO U.S.A.
Orders going to the USA valued $150USD AND OVER ride with DHL International Economy,  FedEx Ground or UPS and will require signature on delivery. 

Shipments valued UNDER $150USD ride with Canada Post then transfer to > USPS system and include tracking but no signature is required for delivery.

Due to the Customs process delivery times are estimates and may take longer than stated.

-----------------------------

WITHIN CANADA
Orders travelling within Canada with ship with either Canada Post or FedEx Ground, depending on location and cost. 

Orders ship CanadaPost and should arrive within 3-10 business days.

Gravity happens.

Damaged, incorrect or missing items received will be reviewed and replaced on a case-by-case basis.

Photos will be required for our team to report a damage claim, please keep all items and packaging as they are received. It is the recipient's responsibility to inspect the sculpture within 24 hours of arrival. If your sculpture is damaged upon arrival you must email us meow@concretecat.comwithin 24 hours of delivery (in order for us to file a damage claim with the carrier). We have to report damage claims within 7 days of the package being marked as delivered. Send us a photo of the interior and exterior of the box/crate as well as the sculpture. If your crate has a shock sensor, please include photo. No exceptions.

Yes, we accept returns.

All change-of-heart returns incur a shipping cost at the responsibility of the customer. In the event of an exchange, an additional delivery charge will be required.

Sale items are sold as-is and are final sale. No refunds or store credit are available for the return of items marked down on our website.

Objects must be returned in original and unused condition with the original manufacturer's packaging. Please make sure that the items are well packed. A restocking fee may apply to any order not received in good condition. Shipping costs are non-refundable, and all costs for the return shipment are the responsibility of the customer.

Concrete Cat is not responsible for any duties and taxes that may incur from the country of destination. Duty fees on concrete objects going to the USA are generally light.

CARE FAQs

Show your concrete some love.

Concrete develops character over time. Concrete is strong and difficult to destroy, but like ceramic, can chip or break if dropped. Concrete will react to your touch.

For daily maintenance wash by hand with a gentle cleanser and warm water. Like natural stones concrete is porous. Liquid may absorb but will not seep through.

HOW TO CARE 1-2-3

  1. Before use with food hand-wash concrete thoroughly with warm soapy water. You may see some amount of residual colour left over from the polishing process wash off at this time.
  2. Towel and air dry concrete (2-3 hours air dry).
  3. Coat sculpture in a thin layer of Cire Lucky Cat and let sit for 15 minutes. With a dry cloth, buff off wax. 

Our wax is a mixture of beeswax, carnauba wax and mineral oil. So natural, so safe that we also use it as a lip balm, hair pomade/moustache wax and hand salve!

We recommend that heavily used bowls with liquids be waxed once a week or until piece becomes completely saturated with wax.

Food usage and waxing changes the colour of a piece. Waxing is how we get some of the colours that we achieve and on some colours it is the lack of waxing. If you want your sculpture to maintain the exact colour indefinitely we do not recommend food usage.

Concrete develops character over time. Concrete is strong and difficult to destroy, but like ceramic, can chip or break if dropped. Concrete will react to your touch.

For daily maintenance wash by hand with a gentle cleanser and warm water. Like natural stones concrete is porous. Liquid may absorb but will not seep through.

Our sculptures love to be embraced; waxing is an opportunity for owners to bond with their piece. If your sculpture is displayed in the elements or being used for serving food in which case it would be seeing frequent washings, treat with our Cire Lucky Cat to maintain.